Talk to us. We answer in minutes, not days.
Five ways to get in touch. All of them go to a real human engineer — not a queue.
We reply in under 4 hours.
During business hours (Mon–Fri 9am–6pm ET). Emergency? Use the phone or live chat below.
Emergency line · 24/7
Site down? Hacked? Checkout broken?
Slack Connect
Already a client? Drop us a message in your Slack channel.
Status & uptime
Live status page — all systems & incident history.
20 minutes with a senior engineer.
Free. No prep needed. Bring questions or just listen — your call.
“Tell me about your site”
A 20-minute call where I look at your site live, ask you 3 questions, and tell you (a) what I’d fix this week, (b) which plan fits, and (c) honestly whether you need us at all.
When we’re awake and on call.
For sites that are down, hacked, or broken
Call the emergency line. Engineer paged within 60 seconds. Average pickup: 38 seconds. Critical issues are handled, not queued, no matter the hour.
For everything else
General questions, sales, partnerships, content edits, planning calls. Reply within 4 business hours. Most messages get a same-day answer.